RETURN, REFUND, EXCHANGE, CANCELLATION & DELIVERY CLAIMS POLICY

Effective Date: 5 October 2026  ·  Last Updated: 5 October 2026  ·  Version 2.0

KEY TERMS AT A GLANCE

The following summary is provided for convenience. It does not replace the full text of this Policy, which governs in all cases.

• Return window: 90 days from the Delivery Date (section 4).
• Condition: Items must never have been worn and never washed (section 5).
• How: email hello@getleyna.com first. The return address is sent by email. Do not send anything back before receiving it (section 7).
• Two options (section 12): keep the Items and receive a partial refund, with nothing to send back; or return them.
• Return fees: return postage is paid by the Customer (no prepaid label), and a fixed Return Processing Deduction of USD 7.99 is taken from the refund, which is issued after the return has arrived and been inspected (sections 8 and 10).
• Faulty or incorrect Item: replacement or full refund, nothing to send back (section 13).
• Cancellation: free before a tracking number is issued. After that, we will try to stop the parcel but cannot guarantee it (section 16).

PART A · GENERAL PROVISIONS

1. DEFINITIONS AND INTERPRETATION

1.1 In this Policy, unless the context otherwise requires, the following words and expressions shall have the following meanings:

• (a) "Leyna", "we", "us" and "our" mean GetLeyna LLC, a limited liability company registered in the State of Wyoming, United States, and operating the website getleyna.com, together with any warehouse, logistics, fulfilment or returns service provider acting on its behalf.
• (b) "Customer", "you" and "your" mean the natural person who placed the Order and whose name and email address appear on the order confirmation email. Where an Order is placed as a gift for another person, the Customer remains the person who placed and paid for the Order, and all requests under this Policy must be made by the Customer.
• (c) "Website" means getleyna.com and any subdomain, checkout page or landing page operated by us under that domain.
• (d) "Order" means a single purchase placed on the Website and confirmed by an order confirmation email sent by us to the email address supplied at checkout. Where several purchases are placed separately, each is a separate Order, even if placed on the same day or delivered in the same parcel.
• (e) "Item" means any individual garment or physical product forming part of an Order.
• (f) "Free Item" means any Item, digital product, guide, card, voucher, code or other benefit supplied at no additional charge as part of an Order, including without limitation The Flat Belly Reset guide and any Leyna bonus card or bonus code.
• (g) "Digital Product" means any product supplied in electronic form, including without limitation any guide, programme, document or file delivered by email or by download link.
• (h) "Dispatch" means the moment at which the parcel containing the Order is handed to the carrier, as evidenced by the first physical scan recorded by that carrier. The creation of a shipping label, the issue of a tracking number or the sending of an automated shipping confirmation email does not, of itself, constitute Dispatch.
• (i) "Carrier" means any postal operator, courier, freight forwarder, consolidator or delivery company that transports a parcel at any stage between our warehouse and the delivery address, including the company responsible for the final stage of delivery in the Customer's country (the "Last-Mile Carrier").
• (j) "Delivery Date" means the date on which the Carrier records the parcel as delivered to the address supplied by the Customer at checkout, or as available for collection at a depot, post office, locker or collection point notified to the Customer.
• (k) "Business Day" means Monday to Friday, excluding public holidays in the United States.
• (l) "Return Request" means a written request to return one or more Items, submitted by email to hello@getleyna.com in accordance with section 7.
• (m) "Return Instructions" means the written email from us, sent in response to a valid Return Request, which approves the return and states the address to which the Items must be sent.
• (n) "Return Processing Deduction" means the fixed amount of seven US dollars and ninety-nine cents (USD 7.99) deducted from the refund of any returned Order in accordance with section 10.
• (o) "Goodwill Resolution" means the option, described in section 12, under which the Customer keeps the Items and receives a partial refund, without sending anything back.
• (p) "Faulty Item" means an Item that arrives with a manufacturing defect present at the time of delivery, including without limitation a missing gusset, a broken or open seam, a detached or broken band, a hole or a tear.
• (q) "Incorrect Item" means an Item whose size, colour or product differs from the size, colour or product stated on the order confirmation email.
• (r) "Worn" has the meaning given in section 5.2.

1.2 Headings and the "Key Terms at a Glance" summary are for convenience only and do not affect the interpretation of this Policy. Words in the singular include the plural and vice versa. The words "including", "include" and "in particular" are illustrative and do not limit the generality of the preceding words. A reference to "writing" or "written" includes email.

1.3 Any reference to a period of days refers to calendar days unless expressly stated to be Business Days. Where a period ends on a day that is not a Business Day, it is extended to the next Business Day.

1.4 All amounts in this Policy are stated in US dollars. Where an Order was paid in another currency, amounts are converted at the rate applied by our payment processor at the time of the refund.

1.5 If any provision of this Policy is found by a competent court or authority to be invalid or unenforceable, that provision shall be deemed deleted to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

2. SCOPE AND GENERAL PRINCIPLES

2.1 This Policy governs returns, refunds, Goodwill Resolutions, exchanges, size and colour changes, order cancellations, Faulty Items, Incorrect Items, missing Items, Free Items, Digital Products, non-delivery, delays, refused and unclaimed parcels and disputes in relation to Orders.

2.2 Leyna sells Items on a one-time purchase basis only. We do not operate subscriptions, automatic renewals, free trials, membership programmes or recurring billing of any kind, and no provision of this Policy relates to recurring charges, because none exist.

2.3 Leyna products are undergarments designed to be worn in direct and prolonged contact with intimate areas of the body. For reasons of health protection and hygiene, and for the protection of every Customer, an Item that has been Worn, washed, marked or otherwise used cannot be returned, resold or refunded, except where it is a Faulty Item or an Incorrect Item.

2.4 Leyna products are shapewear garments intended to smooth and hold the figure while they are worn. They are not medical devices. They do not cause weight loss, do not heal, repair or treat any medical condition, and their effect does not persist once the garment is removed. A return or refund cannot be claimed on the ground that an Item did not produce an effect that the Item is not designed or described to produce. Customers with a medical condition, a recent surgery (including a caesarean section) or a scar should seek the advice of their doctor before wearing shapewear.

3. STATUTORY RIGHTS

3.1 Nothing in this Policy excludes, restricts or limits any right or remedy that the Customer may have under the mandatory consumer protection laws of the Customer's country, state or province of residence.

3.2 Without limiting section 3.1, Customers resident in the United Kingdom may have rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and Customers resident in Australia may have rights under the Australian Consumer Law, including in respect of goods that are faulty, not as described or not of acceptable quality. Customers resident in Canada and in the United States may have rights under the consumer protection legislation of their province or state.

3.3 Where any provision of this Policy is inconsistent with a mandatory statutory right, that right shall prevail to the extent of the inconsistency, and the remainder of this Policy shall continue to apply.

3.4 Under the laws of certain countries, the statutory right to cancel a distance contract does not apply, or ceases to apply, to sealed goods that are not suitable for return due to health protection or hygiene reasons once they have been unsealed after delivery. Where such an exception applies, it applies in addition to, and not instead of, the conditions in section 5.

PART B · RETURNS AND REFUNDS

4. THE 90-DAY GUARANTEE AND THE RETURN WINDOW

4.1 Subject to the conditions set out in this Policy, the Customer may submit a Return Request within ninety (90) days of the Delivery Date (the "Return Window").

4.2 A Return Request is deemed submitted on the date on which the Customer's email is received at hello@getleyna.com, and not on the date on which any parcel is posted.

4.3 Where an Order is delivered in several parcels, the Return Window for each Item runs from the Delivery Date of the parcel containing that Item.

4.4 Return Requests received after the expiry of the Return Window may be considered at our sole discretion but are not guaranteed to be accepted, save where a mandatory statutory right provides otherwise.

4.5 The Return Window applies to returns for any reason, including change of mind, fit, comfort or preference, subject always to the eligibility conditions in section 5. Faulty Items, Incorrect Items and missing Items are governed by section 13.

5. ELIGIBILITY CONDITIONS

5.1 A return will be accepted, and a refund issued, only where every one of the following conditions is met in respect of each returned Item:

• (a) the Item has never been Worn;
• (b) the Item has never been washed, rinsed, soaked, laundered, steamed or dry-cleaned;
• (c) the Item bears no marks, stains, odours, hairs, fibres, pilling or residues of any kind, including without limitation perfume, deodorant, self-tanning products, make-up, body lotion, oils or bodily fluids;
• (d) the Item has not been altered, cut, repaired, stretched or modified in any way;
• (e) the Item is returned complete, with all tags still attached where tags were supplied, and in its original packaging where that packaging is still available;
• (f) the Item is returned within the Return Window and in accordance with the Return Instructions.

5.2 For the purposes of this Policy, an Item is "Worn" if it has been put on directly against the skin, for any length of time, whether or not other clothing was worn over or under it, and whether or not the Customer considers that the Item was "only tried on". An Item placed over the Customer's own underwear or clothing for a brief fit check, without contact with the skin of intimate areas, and showing no sign of use, is not considered Worn.

5.3 Any Item that does not meet all of the conditions in section 5.1 cannot be accepted or refunded, for the hygiene reasons set out in section 2.3. This restriction is standard practice for intimate apparel and applies equally to every Customer.

5.4 We may, at our discretion, accept a return of an Item that does not strictly meet every condition in section 5.1. Any such acceptance is made on a case-by-case basis, does not constitute a waiver of this Policy and creates no entitlement in respect of any other Item or Order.

6. ITEMS NOT ELIGIBLE FOR RETURN OR REFUND

6.1 The following are not eligible for return or refund under this Policy, save where they form part of a Faulty Item, Incorrect Item or missing Item claim under section 13, or where a mandatory statutory right provides otherwise:

• (a) any Free Item;
• (b) any Digital Product, which is delivered electronically, cannot be returned once made available, and is supplied free of charge;
• (c) any bonus card, voucher, gift code or discount code, which has no cash value, cannot be exchanged for cash and cannot be refunded;
• (d) any Item that does not meet the eligibility conditions in section 5;
• (e) any Item purchased from a third party, reseller or marketplace other than the Website;
• (f) any Item reported after the expiry of the Return Window;
• (g) any Item returned without a prior Return Request and Return Instructions, in accordance with section 7.5.

6.2 For obvious reasons of hygiene, underwear, including briefs, knickers, panties, shapewear and bras, is not refundable once it has been Worn, washed or marked, whatever the reason given for the return, save where it is a Faulty Item or an Incorrect Item under section 13 or where a mandatory statutory right provides otherwise.

7. HOW TO REQUEST A RETURN

7.1 To request a return, the Customer must send an email to hello@getleyna.com from the email address used to place the Order, stating:

• (a) the Order number, which appears on the order confirmation email and begins with the symbol "#";
• (b) the full name used at checkout;
• (c) each Item the Customer wishes to return, by product, size, colour and quantity;
• (d) the reason for the return; and
• (e) confirmation that each Item meets the eligibility conditions in section 5.

7.2 Where the Customer cannot write from the email address used to place the Order, she must state that email address in her message, and we may ask for additional information to confirm that the request is made by the Customer.

7.3 Return Requests submitted by any other means, including without limitation social media, direct messages, comments, live chat, telephone, text message, third-party platforms, review sites, payment providers or a bank or card dispute, are not valid Return Requests under this Policy and will not be processed as such. Only an email to hello@getleyna.com initiates a return.

7.4 We will reply to a valid Return Request, normally within one (1) to two (2) Business Days. Our reply will either (a) set out the Return Instructions, including the address to which the Items must be sent, or (b) offer the Customer the two options set out in section 12, or (c) offer sizing assistance under section 11.3, or (d) explain why the Return Request cannot be accepted.

7.5 The Customer must not send any Item back before receiving the Return Instructions. Return addresses are provided individually by email and are not published on the Website. A parcel sent without prior Return Instructions, or to an address other than the address stated in the Return Instructions, including to any address appearing on the original parcel, cannot be matched to an Order, cannot be inspected and cannot be refunded, and we accept no responsibility for it.

7.6 The Customer must post the return within fourteen (14) days of the date of the Return Instructions. Return Instructions expire after that period, and a new Return Request must then be made, subject to the Return Window.

7.7 The Customer should write the Order number clearly on a note placed inside the return parcel. A return received without any means of identifying the Order may be delayed while we attempt to match it.

8. RETURN SHIPPING, PACKAGING AND COSTS

8.1 Except in the case of a Faulty Item, Incorrect Item or missing Item under section 13, the Customer is responsible for arranging and paying for the return shipment of the Items to the address stated in the Return Instructions. We do not issue prepaid return labels for returns made under sections 4 to 10.

8.2 The Customer may choose any postal or courier service. We recommend a service with tracking and proof of delivery. The Customer is responsible for packaging the Items securely, for obtaining proof of postage and, where available, a tracking number, and for sending that tracking number to hello@getleyna.com at the time of posting.

8.3 Risk of loss of, or damage to, returned Items remains with the Customer until the Items are received at the address stated in the Return Instructions. We cannot issue a refund for a return that does not reach us, or that reaches us damaged as a result of inadequate packaging.

8.4 The Return Processing Deduction under section 10 is a fixed contribution towards the costs incurred by us in receiving, identifying, inspecting, recording and processing a return. It is applied independently of, and in addition to, the Customer's own cost of sending the return.

9. INSPECTION ON ARRIVAL

9.1 Every returned Item is inspected on arrival against the eligibility conditions in section 5.

9.2 Inspection includes, without limitation, a visual check of every surface of the Item including the gusset and waistband, a check for odours, marks, residues, hairs, pilling, stretching and laundering, a check of tags and packaging, and a check that the Items returned correspond to the Items listed in the Return Request and on the Order.

9.3 Inspection is normally completed within five (5) Business Days of the parcel's arrival at the address stated in the Return Instructions. Periods of high volume, public holidays and incomplete identification of the parcel may extend this period.

9.4 Where the contents of a return parcel differ from the Items listed in the Return Request, only the Items actually received and accepted are refunded.

9.5 Where a returned Item does not meet the eligibility conditions in section 5, we will inform the Customer by email and explain why. Such an Item cannot be refunded. At the Customer's written request made within fourteen (14) days of our email, and at the Customer's cost, we will send the Item back to the Customer. If no request is received within that period, the Item will be disposed of for hygiene reasons and no further claim may be made in respect of it.

9.6 Our inspection findings, which may be supported by photographs, shall be final as to the condition of the Item on arrival, without prejudice to the Customer's statutory rights.

10. REFUNDS FOR RETURNED ITEMS

10.1 Full Order returned. Where all Items of an Order are returned and accepted following inspection, the refund shall be equal to the total amount paid for the Order, including any shipping charge paid at checkout, less the Return Processing Deduction of USD 7.99.

10.2 Part of an Order returned. Where only some Items of an Order are returned and accepted following inspection, the refund shall be equal to the price actually paid for the returned Items, calculated in accordance with section 10.6, less the Return Processing Deduction of USD 7.99. Shipping charges paid at checkout are not refunded where only part of an Order is returned.

10.3 The Return Processing Deduction applies once per returned Order, regardless of the number of Items or parcels returned.

10.4 Refunds are issued to the original payment method used to place the Order, within five (5) Business Days of the completed inspection. We cannot issue a refund to a different card, account, wallet or person, or in the form of cash, cheque or bank transfer to a different account.

10.5 Once a refund has been issued, it may take a further three (3) to ten (10) Business Days to appear on the Customer's statement, depending on the Customer's bank or card issuer. By way of general guidance only:

• (a) credit cards: a refund generally appears as a credit on the next statement or within several Business Days;
• (b) debit cards: a refund generally returns to the account within several Business Days but may take longer with certain banks;
• (c) digital wallets and express checkout methods: a refund generally returns to the card or account linked to the wallet, according to the rules of the wallet provider;
• (d) cards that have expired, been cancelled or been replaced since the Order: the refund is generally redirected by the card issuer to the replacement card or account, and the Customer should contact her card issuer if it does not appear.

This period is controlled by the bank, card issuer or wallet provider and not by us. Refunds are issued in the currency of the Order; any difference arising from currency conversion, exchange rate movements or bank charges is outside our control and cannot be compensated.

10.6 Price actually paid. The price actually paid for an Item is the price shown on the order confirmation email after any discount applied at checkout, and not the standard unit price displayed on the Website.

10.7 No refund will be issued before the returned Items have been received and inspected, save in the case of a Faulty Item, Incorrect Item or missing Item under section 13, a lost parcel under section 15, or a Goodwill Resolution under section 12.

10.8 We will confirm by email when a refund has been issued. A refund is considered issued on the date it is processed by us, irrespective of the date on which it appears on the Customer's statement.

11. SIZE CHANGES, EXCHANGES AND SIZING ASSISTANCE

11.1 Before Dispatch. Where the Customer wishes to change the size or colour of an Item before the Order has been Dispatched, the Customer should email hello@getleyna.com as soon as possible with the Order number and the required change. Where the change can be made before Dispatch, it will be made at no cost and confirmed by email. A change is not effective until confirmed by email, and we cannot guarantee that a change requested after a tracking number has been issued will be possible.

11.2 After Dispatch. We do not process direct exchanges of Items that have been Dispatched. Where the Customer requires a different size or colour after Dispatch and the Item received corresponds to the Item ordered, we may, at our discretion and on request, send the required size or colour as a new shipment for a fee which will be stated by email before anything is sent, without requiring the original Item to be returned. Alternatively, the Customer may return the Item under sections 4 to 10 and place a new Order.

11.3 Sizing assistance. Before requesting a size change or a return for fit, the Customer is invited to email hello@getleyna.com with her natural waist measurement taken at the narrowest point of the torso, one to two inches above the navel, with the tape level and not pulled tight. Postpartum Customers are invited to measure above the fullest part of the abdomen rather than across it. We will advise which size to take. Where the measurement falls between two sizes, we generally recommend the larger size. Size recommendations are given in good faith on the basis of the information supplied and do not create any additional right of return.

11.4 Size selector. Customers are responsible for checking the size and colour selected before completing checkout. The size and colour stated on the order confirmation email are those that will be shipped.

11.5 Where the Item received does not correspond to the size or colour stated on the order confirmation email, section 13 applies.

12. THE CUSTOMER'S TWO OPTIONS

12.1 Where a Return Request is accepted, we will offer the Customer a choice between the following two options:

• (a) Option 1, keep the Items (Goodwill Resolution): the Customer keeps all Items and receives a partial refund of a percentage of the Order subtotal, shipping charges excluded, to the original payment method. Nothing is sent back, and the Customer pays no return postage.
• (b) Option 2, return the Items: the Customer returns the Items in accordance with sections 5 to 9, at her own cost for return postage, and receives a refund of the total amount paid for the Order, less the Return Processing Deduction of USD 7.99, once the Items have been received and inspected, in accordance with section 10.

12.2 The Customer chooses one option by replying in writing to our email at hello@getleyna.com. Until that written choice is received, no refund is issued.

12.3 Where the Customer chooses Option 1, the partial refund is issued after her written acceptance. Upon issue of that partial refund, the Return Request is settled in full and finally, and the Customer may not subsequently return the Items or claim any further refund in respect of the same Items for the same reason.

12.4 Where the Customer chooses Option 2, the Return Instructions, including the return address, are sent to her by email, and sections 7 to 10 apply.

12.5 The percentage offered under Option 1 is determined case by case and stated in our email. An offer made to one Customer creates no entitlement for any other Customer or Order. A choice that has not been made in writing within thirty (30) days of our email lapses, and a new Return Request must then be made, subject to the Return Window.

12.6 The two options set out in this section do not apply to Faulty Items, Incorrect Items or missing Items, which are governed by section 13, nor to Items that do not meet the eligibility conditions in section 5.

13. FAULTY, INCORRECT AND MISSING ITEMS

13.1 Where an Item is a Faulty Item or an Incorrect Item, or where an Item listed on the order confirmation email is missing from the parcel, the Customer should contact hello@getleyna.com within thirty (30) days of the Delivery Date, and in any event as soon as reasonably possible after discovering the issue.

13.2 The Customer's email should include:

• (a) the Order number;
• (b) a clear photograph of each affected Item showing the defect or, in the case of an Incorrect Item, the size label;
• (c) in the case of a missing Item, a photograph of the full contents of the parcel;
• (d) where still available, a photograph of the shipping label and of the outer packaging.

13.3 Once the claim has been reviewed and approved, we will, at the Customer's choice and subject to stock availability, either send the correct, missing or a replacement Item at no charge, or issue a full refund of the price paid for the affected Item.

13.4 In the case of a Faulty Item or an Incorrect Item, the Customer is not required to return the Item unless we expressly request it in writing, in which case we will bear the return shipping cost.

13.5 Free Items and Digital Products. Where a Free Item or Digital Product listed on the order confirmation email has not been received, the Customer should email hello@getleyna.com, and we will send it, or its electronic equivalent, at no charge. Digital Products are delivered electronically and are not included in the physical parcel. A bonus card may be supplied as a printed card in the parcel or as a code sent by email, at our discretion. A missing Free Item does not give rise to a refund of any Item.

13.6 A claim under this section does not affect the Customer's statutory rights in respect of goods that are faulty or not as described.

PART C · DELIVERY, CANCELLATION AND UNDELIVERABLE PARCELS

14. PROCESSING, DISPATCH AND TRACKING

14.1 Orders are prepared within one (1) to two (2) Business Days of being placed. Orders placed on a weekend or public holiday are prepared on the next Business Day. During seasonal peaks or periods of exceptional volume, preparation may take longer.

14.2 Once a shipping label has been created, the Customer receives an automated shipping confirmation email containing a tracking number. The creation of a label precedes Dispatch, and the tracking number may show no movement, or only an electronic notification, until the parcel has been collected by the Carrier.

14.3 International parcels are transported in several stages, by one or more Carriers, and may change tracking number at the final stage of delivery. The tracking number issued for the final stage of delivery in the Customer's country is the Last-Mile Carrier's tracking number. Where a Last-Mile Carrier's tracking number becomes available, we will provide it on request.

14.4 Tracking information is supplied by the Carriers and not by us. We are not responsible for the accuracy, frequency or completeness of tracking updates. Tracking may remain unchanged for several days while a parcel is in transit between countries, in a sorting centre, awaiting a flight or undergoing customs clearance.

15. DELIVERY, DELAYS, NON-DELIVERY AND LOST PARCELS

15.1 Delivery normally takes five (5) to ten (10) Business Days from Dispatch. These timeframes are estimates and are not guaranteed. Delays caused by Carriers, customs authorities, weather, strikes, public holidays, high seasonal volumes, address issues or other events outside our reasonable control do not give rise to a right of refund, save as provided in section 15.3 or by a mandatory statutory right.

15.2 Customs duties and import taxes on inbound Orders, where applicable in the Customer's country, are governed by our Shipping Policy.

15.3 Where an Order has not been delivered fifteen (15) Business Days after Dispatch, the Customer should contact hello@getleyna.com. We will open an enquiry with the Carrier and, where the parcel is confirmed lost, either send the Order again at our cost or refund the Order in full, at the Customer's choice. A parcel is not considered lost while its tracking continues to show movement, or while it is held at a depot, customs facility or collection point.

15.4 Where tracking records an Order as delivered but the Customer has not received it, the Customer should first check with members of her household, with immediate neighbours, in any mailbox, parcel locker or safe place, and at any depot or collection point indicated by the Carrier, and then contact hello@getleyna.com within seven (7) days of the recorded delivery so that a Carrier investigation can be opened. We cannot be held responsible for a parcel recorded as delivered to the address supplied at checkout, save where the Carrier's investigation establishes otherwise.

15.5 Where a delivery attempt fails and the parcel is held at a Carrier depot, the Customer is responsible for contacting the Last-Mile Carrier or following the instructions left by the Carrier to arrange redelivery or collection within the period allowed by the Carrier. We will assist the Customer on request by email.

15.6 The Customer is responsible for supplying a complete and accurate delivery address at checkout, including any apartment, unit, suite or shop number, building name, access code and a telephone number at which the Customer can be reached by the Carrier. Section 17 applies to parcels returned as a result of an incomplete or incorrect address.

15.7 Address changes. Where the Customer wishes to change the delivery address before Dispatch, she should email hello@getleyna.com as soon as possible. We will make the change where possible and confirm it by email. Once a parcel has been Dispatched, the address can generally no longer be changed.

16. ORDER CANCELLATION

16.1 An Order may be cancelled at no cost at any time before a tracking number has been issued for it.

16.2 Once a tracking number has been issued, the Order is in fulfilment. Where the Customer requests cancellation at that stage, we will use reasonable efforts to stop the parcel before Dispatch, but we cannot guarantee that this will be possible. Where the parcel is successfully stopped, the Order will be cancelled and refunded in full. Where it has already been Dispatched, the Order cannot be cancelled and the Customer may instead submit a Return Request under section 7 once the Order has been delivered.

16.3 Cancellation requests must be sent in writing to hello@getleyna.com from the email address used to place the Order. Requests made through social media, live chat, a payment provider or a bank or card dispute are not valid cancellation requests.

16.4 A cancellation is effective only once confirmed by us by email. Until that confirmation is received, the Order remains active. A shipping confirmation email sent automatically when a label is created does not by itself mean that the parcel has been Dispatched.

16.5 A cancelled Order is refunded to the original payment method. The amount credited may differ slightly from the amount paid where the Order was paid in a currency other than US dollars, because of currency conversion by the Customer's bank or card issuer.

17. REFUSED, UNCLAIMED AND UNDELIVERABLE PARCELS

17.1 Where a parcel is returned to us because the delivery address supplied by the Customer was incomplete or incorrect, or because the parcel was not collected from a Carrier depot or collection point within the period allowed by the Carrier, we will contact the Customer to arrange a reshipment. A further shipping charge, stated by email, will apply.

17.2 Where a parcel is refused on delivery without a prior Return Request, its arrival at our facility will be treated as a return under sections 5 to 10, and the Return Processing Deduction and the original shipping charge will be deducted from any refund. Any return transport charge levied on us by the Carrier as a result of the refusal may also be deducted.

17.3 Where a Carrier records that a parcel was refused but the Customer did not refuse it, the Customer should contact hello@getleyna.com as soon as possible, and we will ask the Carrier to deliver the parcel again.

PART D · PRODUCT CARE, DISPUTES AND OTHER MATTERS

18. PRODUCT CARE

18.1 To preserve the hold and shape of the Items, we recommend the following care: machine wash at 30°C (86°F) on a gentle cycle, or hand wash; do not tumble dry; do not use fabric softener; do not bleach; do not iron the bands; dry flat away from direct heat.

18.2 Damage resulting from failure to follow the care recommendations, including loss of elasticity caused by tumble drying, heat or fabric softener, is not a manufacturing defect and does not qualify as a Faulty Item.

18.3 Normal wear resulting from regular use, including gradual softening of the fabric, is not a manufacturing defect.

19. DISPUTES AND CHARGEBACKS

19.1 If the Customer is dissatisfied with an Order for any reason, she is asked to contact hello@getleyna.com before contacting her bank or card issuer. We answer every email ourselves, and the large majority of issues are resolved by email.

19.2 A refund issued directly by us reaches the Customer's account in days. A dispute resolved through a card issuer commonly takes several weeks.

19.3 Where a dispute or chargeback is opened, we are required to respond through the card network and can no longer refund the Order directly, as this would result in a duplicate credit. The outcome is then determined by the Customer's card issuer and not by us.

19.4 We keep records of order confirmations, correspondence, Dispatch, Carrier tracking and delivery for every Order, and we provide them in full when a dispute is reviewed.

19.5 Where a dispute is opened in respect of an Order for which a refund or Goodwill Resolution has already been issued, we will provide evidence of that refund to the card issuer.

20. RECORDS AND PERSONAL DATA

20.1 In order to process Return Requests, refunds, claims and disputes, we keep records of the Order, of correspondence with the Customer, of inspection findings and of Carrier tracking.

20.2 Photographs supplied by the Customer in support of a claim are used only to assess that claim and to respond to any related dispute.

20.3 Personal data is processed in accordance with our Privacy Policy, which describes the data we collect, the purposes for which we use it, the period for which we keep it and the rights available to the Customer.

21. FRAUD PREVENTION AND ABUSE

21.1 We reserve the right to decline a Return Request, a refund or a Goodwill Resolution where we reasonably identify a pattern of returns, claims or disputes inconsistent with ordinary consumer use, including repeated claims of non-receipt, repeated returns of Worn Items, or returns of Items that do not correspond to the Items supplied.

21.2 We reserve the right to cancel and refund in full any Order which we reasonably believe to be fraudulent.

21.3 Nothing in this section affects the Customer's statutory rights.

22. CHANGES TO THIS POLICY

22.1 We may update this Policy from time to time. The version published on this page on the date on which the Order is placed is the version that applies to that Order, subject to section 3.

22.2 The Effective Date, Last Updated date and version number at the top of this page indicate the current version.

23. CONTACT

For any question relating to returns, refunds, Goodwill Resolutions, size changes, exchanges, cancellations, Faulty Items, Incorrect Items, missing Items, Digital Products, delivery, non-delivery or disputes:

GetLeyna LLC
580 East 3rd Street
Casper, WY 82609
United States

Email: hello@getleyna.com

We answer every email ourselves, normally within one (1) to two (2) Business Days, Monday to Friday.