SHIPPING & DELIVERY POLICY

Effective Date: 25 August 2026  ·  Last Updated: 25 August 2026

1. DEFINITIONS

1.1 "Leyna", "we", "us" and "our" refer to GetLeyna LLC, the operator of getleyna.com.

1.2 "Business Day" means Monday to Friday, excluding public holidays observed in the United States.

1.3 "Processing Time" means the period between the confirmation of an order and its handover to the carrier.

1.4 "Transit Time" means the period between the handover of a parcel to the carrier and its delivery to the address supplied at checkout.

1.5 "Delivery Address" means the address entered by the customer in the shipping fields at checkout.

1.6 "Carrier" means any third-party postal operator, courier or logistics provider engaged to transport an order.

2. DESTINATIONS SERVED

2.1 We currently ship to the United States, the United Kingdom, Canada and Australia.

2.2 We do not ship to freight forwarders, parcel-consolidation services or addresses which cannot be verified by the carrier.

2.3 Orders to a destination outside those listed in 2.1 cannot be accepted and will be cancelled and refunded in full.

3. SHIPPING COSTS

3.1 Shipping costs are calculated at checkout and depend on the Delivery Address.

3.2 The amount displayed at checkout before payment is the final shipping amount. No further shipping charge is applied after an order is confirmed.

3.3 Shipping costs are quoted in the currency selected at checkout.

4. PROCESSING TIME

4.1 Orders are prepared within one (1) to two (2) Business Days of confirmation.

4.2 Orders confirmed on a weekend or a public holiday enter processing on the next Business Day.

4.3 Processing may be extended during promotional periods, seasonal peaks or unusually high order volume. Where a material delay is expected, we contact affected customers by email.

5. TRANSIT TIME

5.1 Once dispatched, delivery takes five (5) to ten (10) Business Days.

5.2 The figure in 5.1 is a genuine estimate based on observed carrier performance. It is not a best-case figure and it is not a guarantee.

5.3 Transit times may be affected by circumstances outside our control, including but not limited to carrier backlogs, weather events, industrial action, customs inspection, incorrect address details and periods of exceptional volume.

5.4 Where an order has not been delivered fifteen (15) Business Days after dispatch, contact hello@getleyna.com. We will open a carrier enquiry and either replace the order or refund it in full.

6. TRACKING

6.1 A tracking number is sent by email once an order is handed to the carrier.

6.2 Tracking information can take twenty-four (24) to seventy-two (72) hours to display its first scan. A tracking number showing no movement does not indicate that a parcel has not been dispatched.

6.3 Tracking pages are operated by the carrier and not by Leyna. Their availability, language and level of detail are outside our control.

6.4 If you have not received a confirmation email or a tracking email, please check your spam or junk folder first, then contact hello@getleyna.com. We will resend the information and confirm your order details.

7. ADDRESS ACCURACY

7.1 It is the customer's responsibility to supply a complete and accurate Delivery Address at checkout, including any apartment, unit, floor or building reference required for delivery.

7.2 Address changes can be accommodated only before tracking information has been issued. Requests must be sent to hello@getleyna.com.

7.3 Where a parcel is returned to us because the Delivery Address was incomplete, incorrect or unreachable, we will contact the customer to arrange reshipment. A further shipping charge may apply.

8. CUSTOMS, DUTIES AND IMPORT TAXES

8.1 For orders shipped to the United Kingdom, Canada and Australia, any customs duties, import taxes or handling fees levied by the destination country are the responsibility of the recipient.

8.2 Such charges are not collected by us at checkout and are not included in the price displayed.

8.3 Customs authorities may inspect, delay or hold a parcel. Any delay so caused falls within clause 5.3.

8.4 Where a parcel is abandoned or refused at customs, it may be destroyed by the destination authority. We are unable to refund an order destroyed in these circumstances.

9. SPLIT SHIPMENTS

9.1 Orders containing several items may occasionally be dispatched in more than one parcel, at no additional cost to the customer.

9.2 Where an order is split, a tracking number is issued for each parcel.

10. DELIVERY CONFIRMATION

10.1 A parcel recorded as delivered by the carrier is considered delivered.

10.2 Where tracking records a delivery you have not received, please check with other members of your household and with immediate neighbours, then contact hello@getleyna.com within seven (7) calendar days of the recorded delivery so that a carrier investigation can be opened.

11. FORCE MAJEURE

11.1 We are not liable for delay or failure in delivery caused by events beyond our reasonable control, including natural events, public health measures, governmental action, industrial disputes, carrier failure, infrastructure outage or armed conflict.

12. CONTACT

Questions relating to shipping, tracking or delivery: hello@getleyna.com

We answer every email ourselves, normally on the same Business Day, Monday to Friday.